How do you become the business of choice for your customers? In this article; we discuss ‘Customer Journey Mapping’ as an essential tool to sustainable business growth. Some background As more and more businesses are facing increased competition, they are developing their sales growth strategy around online activity. However, they are often not embracing that…
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It is often said, if you don’t measure, you can’t manage
It is often said, if you don’t measure, you can’t manage There is some truth here but we believe it goes much deeper than that. Structured leadership gives your business the opportunity to generate a ‘culture of advantage’ to support your business accurately and realistically. A key part of sustainable growth is for the senior…
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‘Customer Dissatisfaction’ can cost you your business, what can you DO about it?
When you know your product or service is in demand and the market is active there is usually a reason much closer to home why you’re not performing as expected. Often the ‘tell- tale’ signs are ignored! If your business is experiencing any of the following your customer is already dissatisfied! Customers are reducing number…
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The importance of team engagement
We help you to realise you already have the expertise within your business – then we help you to see it and develop it as part of your business growth strategy