Ensure your customer values your product or service – Make sure you’re giving your customer what they need by analysing your process. This will help you to discover the ‘value add’ and conversely what is adding unnecessary cost.
Our discussions with businesses revealed that many are realising the need to adapt; both their ‘offer’ and how they internally process, due to the changed business environment.
How do you avoid solving the wrong problem?
A cautious feeling of optimism is just beginning.
We have been supporting our clients (virtually) in these difficult times; to do what is needed very much on a survival basis in preparation for the new normal
A new normal will exist, if you can define yours, you have a far better chance of survival!